Busable Support

I'm a passenger — where do I get help with the app?

Visit our Passenger App Support page for help with journey planning, real-time tracking, notifications and troubleshooting.

I'm an operator — how do I get help with the platform?

Contact our support team using the details below. Include your organisation name and a description of the issue so we can assist you quickly.

I can't sign in to my account

Check that you're using the correct email address and password. If you've forgotten your password, use the password reset option on the sign-in screen. If you still can't sign in, contact our support team.

A route, timetable or service is missing or incorrect

Service information is managed by the bus operator. If something looks missing or incorrect, let us know and we'll work with the operator to resolve it.

The app won't load or crashes

Try these steps:

• Close the app completely and reopen it
• Check your internet connection
• Update the app to the latest version from the App Store
• Restart your device

Real-time information isn't updating

• Ensure you have a stable internet connection
• Refresh the screen or reopen the app
• Real-time tracking is only available where the operator has GPS tracking enabled

Notifications not appearing

Make sure push notifications are enabled for the app in your device settings, and that notifications are turned on within the app for the services you follow.

Email: [email protected]

Website: www.busable.app

Response Time: We aim to respond to all support inquiries within 24-48 hours during business days.