Busable Passenger App Support
Get help with the Busable Passenger app and find answers to common questions
Getting Started
Welcome to the Busable Passenger app! This app helps you plan your journeys, view real-time bus information, and stay informed about your bus services.
To get started, simply download the app from the App Store and open it. The app will guide you through the initial setup process.
You can search for routes, view timetables, track buses in real-time, and receive notifications about service updates.
Common Questions
How do I find my bus route?
Use the search function in the app to find routes by entering your starting point and destination. You can also browse available routes by location.
How do I track my bus in real-time?
Once you've selected a route and service, you can view real-time tracking information. The app will show you the current location of your bus and estimated arrival times.
Can I save my favorite routes?
Yes! You can save frequently used routes for quick access. Simply tap the favorite icon on any route to add it to your saved routes.
How do I receive service notifications?
Enable push notifications in your device settings to receive alerts about service disruptions, delays, and important updates for your saved routes.
Troubleshooting
The app won't load or crashes
Try these steps:
- Close the app completely and reopen it
- Check your internet connection
- Update the app to the latest version from the App Store
- Restart your device
Real-time tracking not working
If real-time tracking isn't showing:
- Ensure you have a stable internet connection
- Check that location services are enabled for the app
- Refresh the route information by pulling down on the screen
Notifications not appearing
Make sure push notifications are enabled in your device settings under Settings → Busable Passenger App → Notifications. Also ensure you've saved the routes you want to receive notifications for.
App Features
- Search and browse bus routes
- View detailed timetables and schedules
- Real-time bus tracking and location updates
- Save favorite routes for quick access
- Receive push notifications for service updates
- View service disruptions and alerts
- Plan journeys with route information
System Requirements
The Busable Passenger app requires:
- iOS 13.0 or later
- Active internet connection for real-time features
- Location services enabled for tracking features
Contact Support
If you need additional help or have questions that aren't covered here, please contact our support team:
Email: [email protected]
Website: www.busable.app
Response Time: We aim to respond to all support inquiries within 24-48 hours during business days.
When contacting support, please include details about your device model, iOS version, and a description of the issue you're experiencing. This will help us assist you more quickly.
Privacy and Data
Your privacy is important to us. The app collects location data only when you're using tracking features, and this data is used solely to provide you with real-time bus information.
For more information about how we handle your data, please review our Privacy Policy.
App Version: Check the App Store for the latest version
Last Updated: 11 October 2026
Company: Cortexus Pty Ltd trading as Busable (ACN 654 917 021)