Privacy Policy

Introduction

The purpose of this policy is to explain how Cortexus Pty Ltd trading as Busable (ACN 654 917 021) ("Cortexus/We/Us/Ourselves") may collect and use your personal data in accordance with the requirements of the Privacy Act 1988 (Cth) the Act and the Australian Privacy Principles APPs.

This Privacy Policy applies where you have dealings with us and is effective as of 6 August 2025 and may be changed from time to time. Any changes made will be updated on our Website (www.busable.app) and it will apply to all Personal Information then held by Cortexus.

In this policy, 'Personal Information' means any information or opinion about an individual who is reasonably identifiable.

We acknowledge that privacy is an important individual right and we are committed to respecting your privacy and protecting your personal information.

When you provide us with information, we assume that you have obtained all consents and approvals necessary before disclosing that information to us to use that personal information.

Information we collect

We may obtain information you provide when you visit our website (www.busable.app), use our bus management software platform, or interact with our services (collectively referred to as 'our Services'). This includes information you provide through contact forms, demo requests, newsletter signups, and other website interactions.

When you interact with our website or use our Services, you may provide:

• your name, email address, company information, and other contact details;
• information you provide when requesting a demo, contacting support, or subscribing to our newsletter;
• information you provide when filling out contact forms or requesting information about our services;
• feedback, comments, or questions you submit through our website;
• information about your business needs and requirements when requesting our services.

We may also use the information you provide us to contact you from time to time to provide you with important information, required notices and marketing promotions.

In addition, our website may collect certain information automatically, including, but not limited to, your IP address, browser type, operating system, pages visited, time spent on pages, and information about how you use our website. This information is collected through cookies, local storage, and other tracking technologies to improve your experience and provide personalized content.

Security of information

We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of your personal information. Consequently, we may need to verify your identification before we can discuss any matters with you.

How we collect your information

We may collect your Personal Information in a number of ways, including:

• Directly from you when you interact with our website, fill out contact forms, request demos, or send us correspondence (whether by letter, fax, or email);
• From you when you use our website automatically through cookies, local storage, and other tracking technologies;
• From third parties such as our related entities and business partners or your representatives;
• From our records of how you use our website and services;
• Publicly available sources of information; or
• Professional registers and business directories.

If the information collected is not consistent with the information we have previously collected, then we may amend the records so as to maintain the accuracy of our information. If you choose not to provide certain information about you we may not be able to provide you with the service that you require, or the level of service that we endeavour to provide.

How we use your personal information

We may use your personal information for the purposes for which it was collected and related purposes, including to:

• provide our services to you;
• manage and account for the services provided;
• keep you updated and informed of our services;
• manage our relationships with you;
• provide you with information that may be of interest; and
• facilitate our internal business operations, including to develop our website and bus management software platform.

We may also use your Personal Information so that we, our related entities and other business partners can promote and market products and services and special offers to you, unless you tell us not to. By providing your Personal Information you agree that we may send you direct marketing communications and information about our goods and services or our partners, related entities or third party providers. This may include, but is not limited to, email, SMS, social media and other digital channels. Should you wish to stop this occurring, please contact us using the contact details set out in the "Contact Us" section of this Privacy Policy.

Help us to ensure we hold accurate information

We will take reasonable steps to ensure that the personal information we collect about you is accurate, up-to-date, complete and relevant. We will also take reasonable steps to ensure that any personal information about you which we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete and relevant.

If there is any change to your personal information, please let us know as soon as possible. The details to contact us are below.

If you wish to update or access your personal information held by us, or if you have any questions about this Policy please contact Cortexus by email at [email protected] or by telephone on (02) 9608 8312.

Disclosure Information

We may disclose your Personal Information to third parties who provide services to us. These services include:

• Third party service providers and with whom we have commercial relationships, for business, marketing and related purposes;
• Our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
• Customer enquiries; and
• Mailing operations, billing and debt-recovery function.

Generally, we prohibit the third party contractor from using Personal Information about you except for the specific purpose for which we supply it.

We may also disclose your Personal Information:

• To your authorised representatives or advisers, when you ask us to do so; and
• To law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

We may also disclose de-identified versions of such information to selected third parties for the research and marketing purposes of those third parties. Some of our trusted service providers may be located outside of Australia. You agree that we may provide your Personal Information to these service providers to the extent reasonably required.

Complaints

If you have any questions or would like to discuss any issues about our Privacy Policy or how we have handled your Personal Information, please contact us.

If you are of the view that we have breached a term of this Policy or the APPS you may submit a written complaint. The written complaint can be sent by email to [email protected] or mailing it to Level 13 / 477 Pitt St, Sydney 2000. Please ensure that your details are in the complaint so that we can contact you. We will consider the complaint and respond to you within a reasonable period, but by no later than 28 days from receiving the complaint.

If you are unsatisfied with the outcome of your complaint you can ask the complaint handler to be referred to a higher authority within Cortexus. If you still remain unsatisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner to be resolved (www.oaic.gov.au or telephone 1300 363 992).

Contact Us

If you have any questions in relation to this Privacy Policy or our management of your Personal Information, please contact us on the below email

Email: [email protected]
Address: Level 13 / 477 Pitt St, Sydney 2000